Legal

Refund Policy

This policy explains how cancellation and refund requests are handled for paid RentPlace.in subscriptions purchased through Paddle.

Last updated: 29 August 2026

1. Subscription cancellation

You can cancel your RentPlace.in subscription through the available billing controls. A cancellation scheduled for the end of the current billing period keeps paid access active until that period ends. If an immediate cancellation is available and selected, paid access may end immediately.

2. 14-day refund eligibility window

You may request a refund within 14 calendar days of the initial purchase or a subscription renewal charge. Submit the request through the RentPlace.in support channel available inside your account or through the Paddle buyer-support experience associated with your purchase.

Requests made within this 14-day window will be reviewed promptly. Refund eligibility may also apply outside this window where required by applicable consumer law, or where there has been a duplicate charge, unauthorized payment, billing after a valid cancellation, or another exceptional billing error.

Refund approval remains subject to applicable law and the facts of the transaction, including service usage and billing history. Nothing in this policy limits any mandatory statutory refund rights that apply to you.

3. Duplicate or unauthorized charges

Contact support promptly if you see a duplicate charge or believe a payment was unauthorized. We may ask for transaction details so that the payment can be investigated with Paddle. Do not send full card numbers or card security codes to RentPlace.in support.

4. Merchant of Record

Purchases are processed by Paddle.com, which acts as Merchant of Record for the transaction. Paddle may issue approved refunds, payment adjustments and related billing documents in accordance with applicable law and the transaction record.

5. Timing of approved refunds

When a refund is approved and issued, the time for funds to appear depends on the original payment method, banking network and payment provider. Processing times are outside RentPlace.in's direct control after the refund has been submitted through the payment system.

6. Plan changes and unused time

Upgrades, downgrades and cancellations may be subject to the billing treatment displayed at the time of the change. Unless required by law or expressly approved as a refund, unused subscription time does not automatically create a cash refund.

7. Mandatory consumer rights

Nothing in this policy removes or limits statutory refund, cancellation or consumer-protection rights that cannot legally be waived. Where mandatory law provides stronger rights than this policy, those legal rights apply.

8. Contact

For refund or billing questions, use the support channel available inside your RentPlace.in account. For payment-specific assistance, you may also use the Paddle buyer-support options associated with your transaction or billing portal.